Your Rights As A Consumer
Shopping for yourself is definitely a big part of becoming independent. It is important to know your rights when you buy something. If a product is damamged or faulty, you need to know what to do and how to approach the seller.
Here is information on some good resources.
The Australian Competition and Consumer Commission (ACCC) website contains valuable information and resources for consumers with a disability.
Educational materials have been produced by Australia’s consumer protection agencies to inform consumers with a disability on their rights under Australian Consumer Law.
When buying products or services in person, online or over the telephone, consumer rights include:
- the right to be treated fairly
- to receive accurate information before purchasing
- the right to cancel faulty services
- the right to a repair, replacement or refund if something goes wrong
‘Your Consumer Rights’: a guide for consumers with disability provides important information on the rights the law gives you as a consumer.
The guide gives practical examples of situations in which your consumer rights can be violated when paying for products or services and how you can exercise your rights so you are not taken advantage of.
The guide includes a complaint letter and a services cancellation notice template.
Another resource listed on the ACCC website is a factsheet ‘Information for consumers with a disability’. The three page document outlines ‘Your rights as a consumer’, ‘consumer guarantees’ and tips on how to be a smart shopper.
A third resource called ‘Your rights when you buy something’ is written in easy English for people who have difficulty reading and understanding written information.
The guide contains several graphics per page to illustrate seller and buyer interactions and highlights key words such as ‘products’ and ‘services’ which people may find difficult to understand.
Interestingly an animated educational video for consumers with a disability called ‘Smart shopping with Casey and Reece’ is also featured.
It is easy to understand and was prepared with help from consumers with a disability.
A second animated video entitled ‘Shop smart and use your rights- an educational video for consumers with a disability’ is also featured.
Both videos are available in several formats to meet various accessibility needs.
Consumer Rights: Information for People With A Disability
As parents, we can help our young people to learn that they do have consumer rights and how to use them.
There are some terrific resources, many presented in simple English. Check out the Young people tab to read more.