It’s possible to ask for many decisions made by the NDIS to be reviewed. Review is the word used by the NDIS in all of their documents, rather than appeal. So we will use that from now on too.
So, if you feel unhappy with a decision made by the NDIS, even right from the start, you can ask for a review.
Reviews can take many weeks, so it is probably better to start the process earlier rather than later. You need to ask for a review within three months of receiving a decision, at the latest.
The place to start is with a Factsheet called A Review of a Decisions. You can find it here.
It’s a good idea to print this out as you may need to refer to it as your decision is reviewed.
The factsheet explains how you can lodge a review. You can do it by email, in writing or by phone. There’s a form that can be filled in on the NDIS website here as well.
Hopefully most reviews resolve the issues raised. However, if you are not happy with a decision, it can be referred to the Administrative Appeals Tribunal (AAT). This is a government body which is not part of the NDIS.
The Commonwealth Ombusdman also helps support families who have issues with the NDIS. To make a complaint, you can contact the Ombudsman on 1300 362 072.
The NDIS also has a Feedback and Complaints page here.
Read about one family’s successful review outcome on this post:
Have you asked for a review of an NDIS decision?
What was the outcome?
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